nexa for ecommerce

A Customer Asks "Is This In Stock?" at Midnight. If You Don't Answer, They Buy From Amazon.

NEXA answers customer questions 24/7 across chat, email, WhatsApp, and social media. Recovers abandoned carts automatically. Sends order updates. Manages your social media across 15 platforms. You scale the business. Your clone handles the customers.

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THE CHALLENGE

Customers ask questions at all hours — unanswered questions mean lost sales
Abandoned carts represent 70% of your revenue — nobody is recovering them
Customer support tickets pile up while you're fulfilling orders
You need to post product content on 15 platforms but barely manage Instagram
Returns and exchanges create back-and-forth that drains your time
Multilingual customers can't get support in their language

THE SOLUTION

24/7 Customer Support

NEXA's AI answers customer questions instantly across chat, email, WhatsApp, Instagram DMs, and Facebook Messenger. Product availability, sizing, shipping times, return policies — all answered from your product catalog instantly. Customers never wait. They never go to Amazon.

Abandoned Cart Recovery

When a customer abandons their cart, NEXA triggers a 3-touch recovery sequence: 1-hour email reminder, 24-hour SMS with discount, 72-hour final push. Cart recovery rates increase by 25-35%. Revenue you were losing, now captured.

Order Status Automation

Customers ask "Where is my order?" NEXA checks your fulfillment system and responds automatically with tracking info, estimated delivery, and status updates. You stop answering the same question 50 times a day.

Multi-Platform Product Content

NEXA creates and posts product content across 15 platforms: Instagram Shopping posts, TikTok product videos, Pinterest product pins, Facebook shop updates. One product photo upload, 15 platforms, all formatted correctly.

Returns & Exchange Handling

The AI handles the initial return request: collects order info, reason for return, initiates the return label, and notifies your fulfillment team. The back-and-forth is automated. You just approve and process.

Multilingual Support

30+ languages. Customers get support in their language. Your market expands beyond English speakers. In Canada, that's Punjabi, Mandarin, Spanish, Hindi, and more.

FAQ

Does it integrate with Shopify/WooCommerce? +

Yes. We connect to your store for real-time product data, inventory levels, order status, and customer information.

How does abandoned cart recovery work? +

The AI detects when a cart is abandoned and sends a timed sequence of email and SMS reminders with increasing incentives. All tracked and measured.

Can it handle product recommendations? +

Yes. Based on the customer's question and browsing history, the AI can suggest related products and cross-sell.